Returns & Exchanges

At TGM WATCH, we stand behind the quality of our timepieces and offer a hassle-free 30-day return policy for all unworn items in their original packaging. We want to ensure you are completely satisfied with your purchase, providing a seamless process for both returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the watch you wish to return and receive a prepaid shipping label.

• 2.
  Package Your Watch

  Carefully place the timepiece in its original luxury box, ensuring all protective films, manuals, and warranty cards are included to qualify for a full refund.

• 3.
  Ship It Back

  Securely seal your package and drop it off at any authorized courier location using the provided shipping label; keep your tracking receipt for peace of mind.

• 4.
  Quality Inspection & Refund

  Once our horologists verify the condition of the watch, we will process your refund or exchange within 5-7 business days to your original payment method.